Communications

    One place for every conversation, plus your phone system.

    SMS, WhatsApp, web chat, AI calls, and email, all from your own number, with a full cloud phone system built in. Not bolted on.

    SMS, WhatsApp, chat & emailCloud phone + IVRAI replies 24/7
    app.bookingpro.ai/communications/sms
    Connected · +1 (973) 555-0142AI replies onSettings
    Chats
    Search by name or number...
    All chatsNeeds replyUnread
    TransactionalMarketing
    AB
    Ava Bennett9:32a
    Perfect, see you Saturday!
    MR
    Marcus Reyes8:14a
    Can I move my 3pm today?Needs reply
    PN
    Priya NairYest
    Thanks for the reminder2
    DS
    Diego SantosMon
    Got it, thank you
    AB
    Ava Bennett+1 (973) 555-0198
    Do you have Saturday open for a balayage?
    Yes, 2:00 with Maria works. Want it held?
    Perfect, see you Saturday!

    An inbox per channel

    SMS, WhatsApp, web chat, and email, each organized by client.

    Cloud phone built in

    Numbers, IVR, queues, and voicemail.

    Reminders on autopilot

    A 3-touch sequence that cuts no-shows.

    AI handles overflow

    AI replies the moment your team is busy.

    A guided tour

    Every channel, answered.

    Four parts of your communications, each shown exactly as it looks inside the app.

    AI answers first

    The AI replies. Your team steps in when it matters.

    Each channel gets a smart inbox where the AI answers in seconds and books the appointment, then hands off to a person the moment you take over the thread.

    • AI replies on SMS, WhatsApp, and web chat
    • Flip any thread from AI to Manual in one tap
    • Delivery status and a resolve action on every message
    app.bookingpro.ai/communications/whatsapp
    AB
    Ava BennettManual
    via +1 (973) 555-0142
    AIManualMark resolved
    Hi! Any chance you have an opening for a balayage this Saturday?
    Yes! Saturday at 2:00 with Maria is open. Want me to hold it for you?11:24 AM Read
    Perfect, please do. Thank you!
    All set, you are booked for Saturday at 2:00. See you then.11:26 AM Read
    Type a message...Insert template
    Templates

    Reminders and replies, written for you.

    Reusable templates for every event, confirmations, reminders, and follow-ups, with an AI assistant that drafts the copy and variables that fill in each client's details.

    • Per-event templates for SMS, WhatsApp, and email
    • AI drafts the copy, you tweak it
    • Insert {{first_name}} and more, filled per client
    app.bookingpro.ai/communications/templates
    EmailMessaging (SMS & WhatsApp)
    Appointment reminder
    Booking confirmation
    Review request
    Win-back offer
    Subject Your appointment is coming up
    Hi {{first_name}}, this is a friendly reminder about your {{service}} on {{date}}. Reply to this email if you need to reschedule.
    Insert{{first_name}}{{service}}{{date}}
    Used for: Appointment reminder
    Send testSave
    AI Assistant
    Describe what you want...
    Drafting copy
    Blasts

    Reach everyone at once, the right way.

    Send an SMS or email campaign to a saved audience or a fresh filter, with consent built in, sending-hour guardrails, and a live cost from your wallet before you hit send.

    • Target a saved audience or build a filter
    • SMS consent and sending hours built in
    • Live recipient count and cost before you send
    app.bookingpro.ai/communications/marketing
    New CampaignSMSEmail
    Blast typeMarketing
    Recipients~1,240 recipients
    All contactsUse a saved audienceBuild a filterUpload a list
    Require SMS consent
    Sending hours8am to 9pm
    Sender numbers
    +1 (973) 555-01428/10
    +1 (973) 555-01888/10
    160 chars · 1 SMS · from your walletSend now
    Team email

    A shared inbox your whole team works.

    Your business email lands in a shared inbox with folders, assignees, internal notes, and @mentions, so nothing slips and everyone knows who has it.

    • Assign a thread to a teammate
    • Internal notes and @mentions, private to staff
    • Inbox, Assigned, Unassigned, Mentions, and Closed
    app.bookingpro.ai/communications/email
    Email Inbox
    PersonalBusinessCompose
    Inbox12
    Assigned to me3
    Unassigned5
    Mentions1
    Closed
    Labels
    VIP
    Follow-up
    Saturday color appointmentAssigned toJLJordan Lee
    Ava Bennettava.bennett@example.com · 9:14 AM
    Hi, could we move my color to Saturday morning instead of the afternoon? Mornings are much easier for me. Thank you!
    Notes & Activity
    JL

    Client prefers mornings. @Maria can you confirm the 10am slot?

    Jordan Lee · 9:20 AM
    Cloud phone, built in

    Your whole phone system, included.

    Set business hours and overflow to AI, voicemail, or your team. No separate subscription.

    Local numbers

    Buy a voice number per location in minutes.

    Visual IVR builder

    Menus with voice-keyword routing.

    Multi-queue routing

    Ring all or round-robin, per line.

    Voicemail

    In-app inbox, click to play, read receipts.

    Call history

    Every call logged, filter human vs AI.

    Browser softphone

    Take calls in the tab, forward on the go.

    FAQ

    Common questions.

    Connected to your platform.

    Every message, call, and chat carries full business context.

    AI Agents

    AI calls deep-dive and receptionist details.

    Learn more

    Campaigns

    Bulk SMS and email marketing built in.

    Learn more

    CRM

    Contact context for every conversation.

    Learn more

    Automations

    Automation-triggered messages.

    Learn more

    Scheduling

    Booking-event notifications via this inbox.

    Learn more

    Every channel and your phone, in one platform.

    One place for every conversation and your full cloud phone. No extra subscriptions.

    No credit card requiredPhone system includedCancel anytime