Automated Messaging

    Every message you send, sent for you.

    Switch on every appointment message, build any rule you want with a no-code WHEN, IF, THEN builder, and turn happy visits into Google reviews. All built in, no Zapier.

    27 triggers, 14 actionsNo per-task billingOpt-outs always enforced
    app.bookingpro.ai/setup/automatic-messages
    Automatic messagesEvery message sends itself, per event
    Downtown
    Appointments
    ConfirmationAs soon as they book
    Confirmation requestThey reply to confirm
    RemindersBefore the appointment
    2 active
    CancellationWhen a booking is cancelled
    Follow-upAfter the visit
    No-showWhen they miss it
    Memberships
    WelcomeWhen someone joins a plan
    Customers
    Birthday GiftOn their birthday

    Every message, automatic

    Reminders, confirmations, follow-ups, birthdays. Sent for you.

    No-code builder

    WHEN, IF, THEN. No JSON, no API keys.

    Reviews on autopilot

    Turn happy visits into Google reviews.

    Safe by default

    Opt-outs enforced, off until you enable it.

    Reminders

    Reminders in your words, on your timing.

    Pick when each reminder goes out, write it in your own voice, and drop in details like their name and time with a tap. Up to three reminders per appointment.

    • Choose the timing: days or hours before the appointment
    • SMS and email, in your own wording
    • Tap a variable to insert their name, service, time, or booking link
    app.bookingpro.ai/setup/automatic-messages
    RemindersDowntown
    2 active
    Reminder 1
    1Daysbefore appointment
    SMSEmail
    SMS message
    Hi {{first_name}}, reminder: your {{service_name}} appointment is on {{appointment_date}} at {{appointment_time}}. Manage: {{booking_url}}
    Tap a variable to insert
    {{first_name}}{{service_name}}{{appointment_time}}{{technician_name}}{{booking_url}}
    Add reminderup to 3
    Confirmation requests

    Let clients confirm with one reply.

    Text clients before their visit and let them reply YES to confirm or NO to cancel. Booking Pro reads the reply and updates the appointment for you. It is keyword based, not the AI receptionist.

    • Send it a set number of hours before the appointment
    • A YES confirms the booking, a NO cancels it, automatically
    • Send a friendly acknowledgment back on a YES
    app.bookingpro.ai/setup/automatic-messages
    Confirmation requestDowntown
    When to send
    Send24hours before the appointment
    The message
    Hi {{first_name}}, confirming your {{service_name}} appointment on {{appointment_date}} at {{appointment_time}}. Reply YES to confirm or NO to cancel.
    How replies are handled
    YESConfirm appointment
    NOCancel appointment
    Auto-reply on YES
    Thanks {{first_name}}, you're all set. See you then!
    No-code builder

    Build any rule: WHEN, IF, THEN.

    Beyond the built-in messages, build your own rules from a simple form. Pick a trigger, narrow it with AND conditions, then chain the steps that run. 27 triggers, 14 actions, no JSON and no API keys.

    • 27 triggers, from a completed appointment to a payment to a daily run
    • 14 actions: SMS, email, WhatsApp, tasks, tags, and more
    • AND conditions to narrow a trigger, and a delay before any step
    • Test fire routes to your own phone, never the customer
    app.bookingpro.ai/automations/new
    Thank-you text after a visitRuns when its trigger fires
    WHEN
    Appointment completed
    Add trigger
    IF
    Locationis one ofMain Street
    Add condition
    THEN
    Wait 1 hour
    Send SMSThanks for coming in today, {{contact.first_name}}!
    Add step
    Inactive until you enable itTest fire
    Review requests

    Turn happy visits into Google reviews.

    After a visit, Booking Pro asks for a review by text and email. Happy clients go to your Google listing, and unhappy ones come straight to you, privately, before they post.

    • Send by email and text, a set time after the visit
    • 4 to 5 stars go to Google, lower ratings come to you privately
    • Re-asks up to three times, and stops the moment they leave one
    app.bookingpro.ai/integrations/reviews
    Review requestsAfter every visit
    Downtown
    Send review requests by email
    Also send by text message
    Send this long after the visit24 hours later
    Google review linkg.page/r/luxe-hair/review
    4 to 5 starsSent to Google
    1 to 3 starsComes to you privately

    We ask after the visit, then again at their next two visits. Three asks maximum, and we stop the moment they tap the link.

    Safe and built in

    Guardrails so you never spam a client.

    Powerful enough to text everyone by accident. The defaults catch that first.

    Off until you enable it

    A new rule stays inactive until you turn it on.

    Opt-outs enforced

    Every message respects unsubscribes.

    AND conditions

    Narrow a trigger to exactly the right cases.

    Delay between steps

    Add a wait before any step in a rule.

    Test fire to yourself

    Try a rule on your own phone, never a client.

    A run log for every rule

    See what fired, and why, step by step.

    FAQ

    Common questions.

    Connected to your platform.

    Triggers fire from every module, and actions write back to them, all from one rule.

    Communications

    Message actions use your templates and sender identities.

    Learn more

    Tasks

    Auto-created tasks land in the same board your team works from.

    Learn more

    CRM

    Tag triggers and tag actions keep segments current.

    Learn more

    Projects

    Project run events fire onboarding and intake flows.

    Learn more

    Payments

    The payment-received trigger powers follow-ups.

    Learn more

    Turn on your first message in minutes.

    Start free today. Full access to every feature, no credit card.

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